[ Helpdesk ]

Hours

M-F 8:00am - 5:00pm

The Helpdesk is located in the Administration Building, Room 105.

To place a workorder or inquire on the status of a workorder, please call x6677. You can also email us at helpdesk@lssu.edu

The Lake Superior State University Information Technology Helpdesk is a useful source of information for University technology resources. The University Helpdesk can assist students/staff with the following.

Residential Network (ResNet)
Telephone/voicemail information and problems
Username/password information and problems
Information about connecting to the LSSU network
General computer and network information

Please note: The Lake Superior State University Information Technology Helpdesk provides LIMITED support for student computers, peripherals, or network devices. Support will be provided to the extent of verifying that the University network, network connections and servers are operational from the dormitory room.

The Helpdesk is available to provide limited assistance in the following areas.

Operating System patches
Worm detection and fix tools
Virus detection
Spy ware detection

For a scheduled appointment, one of our employees will come out to a student's room. Some of the guidelines we follow include:

Knocking on a student's door or otherwise alerting the student to their presence before entering the student's room.
If the student lives in a small group house, we will attempt to gain entrance to the house by knocking on one of the main enterance doors.
Our staff may glance around the room. This is not to invade the student's privacy, but to see if there are any devices or other issues that could be causing a network or connection issue.
Our staff are not allowed to open up the computer case. If any hardware needs to be installed, our staff can, if they have the necessary experience, advise the student on what needs to be done, but cannot touch the inside of the comptuer themselves.
At any point, if there is a license agreement or similar prompt that requires a user prompt to agree or otherwise continue, the student will be required to take the necessary action.
When encountering antivirus software that is not McAfee VirusScan, our staff will ask if you would like it removed and McAfee VirusScan installed.
Some freeware and shareware programs, typically peer-to-peer programs, come bundled with various kinds of adware and spyware. It is possible that programs such as these may stop working after our staff have worked on a computer to clean it of malware issues.

Mission: “The Department of Information Technology supports and upholds the mission of Lake Superior State University through the efficient use of technology in support of the campus community.”

Lake Superior State University · IT Department

http://www.lssu.edu/it · (906) 635-6677 · helpdesk@lssu.edu