Lake Superior State University
Lake Superior State University
 

[Troubleshooting]

If your connection suddenly stopped working or has never worked, please try the following in order before contacting the LSSU IT helpdesk.

If you can resolve your problem yourself, you'll be back online faster!

1 Reboot your Computer

  • Many problems will resolve themselves if you restart your computer. If rebooting doesn't work, shut down your computer completely, wait 60 seconds and turn it back on. Try launching a web browser in case your computer needs to be registered to the network.

2 Check your Ethernet Cable

  • Make sure that your Ethernet cable is plugged in securely to both the data jack and your Ethernet adapter. It is a good idea to just unplug it at both ends and then put it back in.
  • Try using your cable on your friend's or roommate's computer. If it doesn't work there it is likely you just need a new cable.
  • Try your friend's or roommate's cable on your computer. If it works, you need to get a new cable.

3 Try Another Data Jack (if possible)

  • If you have more than one data jack in your room, try plugging your computer into a different one. If it works the problem is likely the jack you were using. Contact LSSU IT and we will fix it.
  • Try another computer on the data jack you were using. If it works, then the problem is not the jack.

4 Release and Renew your IP Address

  • If you are running Windows 95, 98 or Me see the page on winipcfg for information on how to release and renew your IP address.
  • If you are running Windows 2000 or XP see the page on ipconfig for information on how to release and renew your IP address.

5 If You're Still Having Problems

  • Contact RESNET support at 906-635-6677 during business hours.
  • Email helpdesk@lssu.edu. Please be sure to include what troubleshooting steps you've taken already.


Mission: “The Department of Information Technology supports and upholds the mission of Lake Superior State University through the efficient use of technology in support of the campus community.”

Lake Superior State University · IT Department

http://www.lssu.edu/it · (906) 635-6677 · helpdesk@lssu.edu
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